CUSTOMER COMMENTS - GOOD AND BAD

THANKS A MILLION
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Thanks for being our Super Hero! I can't begin to tell you how excited I was to have received the "Mighty Penguin". You're the best I have encountered in your profession. You truly extend HONOR to your profession and business etiquette. You kept me in your sights the whole time insuring that my best interests as a customer were of great priority and importance. I sincerely thank you for this experience. Our Guinness World record is ours to cherish well into the future. While I would not care to go through this adventure anytime in the future as you too mentioned, but if necessary, I would allow it only with your company. Thanks a million for your exceptional work and dedication.
R.M. - Portland, TX
You may publish this as accreditation for the service you and your company are capable of
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THE QUALITY OR THE SHIRTS ARE ABOVE AVERAGE. I LIKE THAT YOU HAVE A SELECTION OF TEES WITHOUT LOGOS AND DUMB GRAPHICS. THE ONLINE TRACKING WAS SUPER EASY AND ACCURATE PLUS YOU SENT UPDATE E-MAILS TOO. I WILL RECOMMEND YOUR SITE TO FRIENDS AND FAMILY.
W.B. NEW MEXICO
Survey From A Customer
Below is a survey returned to us from a customer that called and had to leave a message.  We return the call right away and was told by the customer that she had ordered the items from another online store a month ago, never got the product and could not get in touch with the company to find out what had happened to her order.  She asked us to see if we had it in stock, of course we did.  She was told if she placed the order, a special order item, she would receive the items in about 7-10 days (she received her order in 8 days).  Her responses to the survey we mailed to her follows:
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EXCELLENT OVERALL EXPERIENCE. THE QUALITY OF THE GOWN IS WONDERFUL. GREAT PERSONALIZED SERVICE. I WILL RECOMMEND TO FRIENDS.
J.S. CALIFORNIA LTOLIV & LTBB1 Baptism Gown & Bib
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Our Questions: CUSTOMER'S ANSWERS: 
 Overall How did we do? EXCELLENT
Ease of finding product(s)? KIND OF EASY
Ease of ordering? SUPER EASY
Were you kept informed about your order status? YES
Did you receive your order status E-Mails? YES 
You received your order? WHEN EXPECTED
Quality of the product(s) you received? EXCELLENT
Customer Comments: GREAT PERSONAL SERVICE!
I WILL RECOMMEND TO OTHERS!
JS
California
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EXCELLENT QUALITY ROMPER & BIB

EXCELLENT QUALITY BAPTISM ROMPER, I AM VERY PLEASED. I RECEIVED IT BEFORE I EXPECTED, GREAT SERVICE.
Written by S.L. CANADA
LTTYLER BAPTISM ROMPER
TESTIMONIAL
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I just had a little baby boy and received several gifts from my sister that she had bought at Baby Gifts Under $100. I was impressed at the difference in quality from the items I've received from department stores. The clothing is all cotton. It's thicker & softer, which I really like for my new baby. I had a small issue with one of the items. I contacted you (Baby Gifts Under $100), you got back to me within a day and had no problem replacing the item at your expense. The replacement came sooner then expected, it was great. Thank you for the wonderful quality and great service.
CD - Twin Falls, ID
P.S. The gift wrapping was beautiful!
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It was easy and I had a lot of fun looking for things on the website. I love the (stuffed animal) dog that I got.
EJ - Age 10
From Oregon
NOT A HAPPY CUSTOMER

CUSTOMER COMMENT

YES, WE DO SHARE THE UNHAPPY ONES TOO.

Customer survey comment:

 I will not shop here again bc I needed the outfit by January 14th it's not going to b there until late afternoon on the 14th which is pointless considering it's a bday gift for Saturday the 14th at noon!!!!!! You would think if you tell a date u need it by u would at least send it so it's here a day before to make sure everything is okay!! 

F.C. - Illinios

Our response:

Hello (Customers Name),

We have received your comment from our survey. We really want you to know we make every effort to get orders to customers on or before the need by date. The tutu you ordered is a personalized, made-to-order item and takes up to 10 business days to make and personalize once it is ordered, then shipping time to get to you. We did put a rush on making and personalizing your tutu and shipped it the same day it was completed. We were told that you needed it by January 14th, and it arrived to you on January 14th at 1:42pm (postal tracking). We had no other information about the time you needed it by on the 14th and had no way of knowing that if it was delivered after noon on the 14th that it would be too late. We are very sorry to hear you won't shop with us again because of this, but we do understand now that the party was at noon and the tutu did not arrive until 1:42pm and you are not happy about that.

We just want you to know we are taking your issue very seriously and have made a change to our web store, check out special instructions-need by date area. This is to help other customers understand the need by date is the latest day we shoot for to have orders delivered and it may be a late afternoon delivery on that day and we are requesting to have them put a day or two before the party as their need by date to avoid this happening in the future.

Thank you very much for taking the time to let us know about your dissatisfaction,

Management

Baby Gifts Under $100

(Parenthesis added by Baby Gifts Under $100 for clarity)